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My export file is not downloading

Cescia Vanhout avatar
Written by Cescia Vanhout
Updated this week

📁 No file after clicking "Export data"?
Then pop-ups are likely being blocked by your browser. Luckily, it’s easy to fix!

🔍 Google Chrome


Using Google Chrome and not getting a file after clicking "Export data"?

➡️ Check the top right of the address bar (URL bar).


Shortly after clicking, a pop-up blocker icon will appear — usually a red X or a window symbol.

Here’s how to fix it:

  1. Click the pop-up blocker icon in the address bar (the red X — see image).

  2. Select “Always allow pop-ups from [Strobbo]”.

  3. Click Done or Allow.

  4. Try exporting again.

🍎 Safari: Allow pop-ups for data export


Using Safari and unable to export your data?
Then pop-ups are probably being blocked.

How to fix it:

  1. Make sure the Strobbo website is open in Safari.

  2. Go to the Safari menu (top left) and click "Settings".

  3. Open the "Websites" tab.

  4. Scroll to "Pop-up Windows" in the sidebar.

  5. Find the Strobbo website in the list.

  6. Choose "Allow" next to the Strobbo site.

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